Shipping policy
Shipping Policy
Last Updated: June 2026
At Snack Vault, we work hard to get your snacks to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within Same day or Next business days of being placed (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will begin processing the next business day.
During peak periods such as holidays, limited-edition drops, or promotional sales, processing times may be slightly longer. We'll always keep you informed if there are any delays.
Shipping Times
Once your order has been processed and dispatched, estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–8 Business Days |
| Expedited Shipping | 2–4 Business Days |
| Express Shipping | 1–2 Business Days |
Please note that delivery times are estimates only and are not guaranteed. Delays caused by carriers, weather conditions, or customs clearance are outside our control.
Shipping Rates
🚀 FREE SHIPPING ON ORDERS $30
Where We Ship
We currently ship to all 50 US states, including Alaska and Hawaii.
We do not currently ship to US territories (Puerto Rico, Guam, etc.) or internationally. We are working on expanding our shipping coverage — follow us on Instagram and TikTok for updates.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time.
Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
If you have not received a tracking email within 5 business days of placing your order, please check your spam/junk folder before reaching out to our support team.
Snack Protection & Packaging
Every Snack Vault order is carefully hand-packed to ensure your snacks arrive in perfect condition. We use protective packaging materials to prevent damage during transit.
However, in the rare event that your order arrives damaged, crushed, or with items missing, please contact us within 7 days of delivery with:
- Your order number
- A photo of the damaged item(s)
- A photo of the outer packaging
We will review your case and make it right — either with a replacement or a store credit, depending on stock availability.
Incorrect Address
Please double-check your shipping address before completing your order. Snack Vault is not responsible for orders shipped to an incorrectly entered address.
If you notice an error in your shipping address, contact us immediately at snackvaultllc@gmail.com with your order number. We will do our best to update it before your order ships, but we cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Snack Vault is not responsible for lost or stolen packages. We recommend:
- Checking with neighbors or other household members
- Checking around all entry points of your property
- Waiting 1–2 business days as packages are sometimes marked delivered slightly early
If your package is still missing after 2 business days, please contact the carrier directly with your tracking number. You may also reach out to us and we will assist where possible.
Delays & Disruptions
Snack Vault is not responsible for shipping delays caused by:
- Natural disasters or severe weather conditions
- Carrier delays or disruptions
- High volume periods (holidays, sales events)
- Incorrect or incomplete address information provided by the customer
We appreciate your patience and understanding in these situations and will always do our best to keep you updated.